Ordering Information

Products & Services

How do I buy a book?

Find the title you're looking for by either browsing through our catalogue or using the search feature. You can search by Title, Author, Reader or Genre. Once you've found the book you are looking for, click on the "Add to Basket" button to put the item in your Shopping Basket. Ready to buy? Click on "Go to Checkout" or alternatively continue shopping. All transactions are processed in UK pounds sterling.

Can I save items to buy later?

Yes you can, create a wish list, you can then select the title at a later date to purchase.

I've changed my mind. How do I remove an item from the shopping basket?

You can review your shopping basket at any time and remove items you wish.

Can I order by phone or fax?

You may telephone your order to Isis by calling our freephone number (UK only) 0800 731 5637 during normal office hours, you will need to have credit/debit card. Please note the only time Isis will have access to your credit card details is if you give them to us by telephone. These will then be securely destroyed once your order has been processed and the payment has been authorised. You can also place an order by ringing our normal switchboard number 0116 236 4325. This number can be also used for general enquiries. We use PayPoint for all on-line transactions. PayPoint guarantees your security, click here for more details.
For our customer's protection, we do accept orders by fax. All transactions are processed in UK pounds sterling.

Can I order by post?

Yes you can, you can download an order form from the website or by visiting the checkout page. Fill in the details and your preferred payment option (credit/debit card, cheque or postal order) and send the order to Ulverscroft, FREEPOST MID 19512, Leicester, LE7 7EZ. All transactions are processed in UK pounds sterling. Please make cheques payable to Isis Publishing Ltd.

VAT

All quoted prices are inclusive of VAT. Our VAT number is GB 630 5072 75

Postage and packing

Postage and packing charges are added to your purchase total during the checkout process and will be clearly indicated as such.

Postage and packing charges are added to your purchase total during the checkout process and will be clearly indicated as such.

For delivery to a standard UK address you will be charged £3.50 for one book, £5.00 for two or more.

For delivery to an address in the EU, you will be charged £5.00 for one book and £2.75 for each additional book thereafter.

For deliveries outside of the UK and EU, you will be charged £15.00 for one book and £3.50 for each additional book thereafter.

Delivery time

We aim to process your order within 48 hours of receiving it (not weekends). Items from the Soundings range are ordered from our sister company and can take up to 5 working days.

Where do you send to?

We will send your order worldwide and you can select a different delivery address from your home address during the check out process. Some of our books can only be sent to certain countries depending on if we have bought the rights to sell our recording in the country the book is to be sent to. You will advised if the book can not be sent to the specified county.

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us within 14 days of receipt, that you wish to return the item(s) for a refund. Once confirmed, your item(s) must be returned within 14 days. Any items received later than this may not be eligible for a refund. To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Late or missing refunds

If you haven’t received a refund yet, please contact us at customerservices@isis-publishing.co.uk

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email customerservices@isis-publishing.co.uk

 

Shipping

To return your product, you should mail your product to Ulverscroft Large Print Books Ltd, The Green, Bradgate Road, Anstey, Leicestershire, LE7 7FU, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

 

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